Many of you have read about my awful experience at CVS this past weekend. For those that did not Click Here. I planned to head to CVS this morning at around 9am, so that I could speak with the head store manager about what happened. I was really dreading this conversation, as I hate confrontation.... I mean I really can't stand it. I get flustered too easily. Anyway I arrived at the store, pulled into the parking lot, turned off the car and prayed. Seriously...I just prayed that my mind would be clear, that I would not get emotional, but instead could present the facts concisely. I prayed that I would remember first and foremost who I was representing.
I walked into the store and noticed that the cashier who waited on me yesterday, spoke to the manager and nodded my way. I'm sure they were expecting me. The manager asked if he could help me, and I asked if he had a minute to talk about a situation that happened in the store the previous day. He acknowledged that he did, and we moved off to the side, so any customers who came into the store, could be waited on. So, I proceeded to tell him everything that happened which I detailed in my blog (click above). I stated the facts, and told him that I felt CVS, and he as the store manager, should know how his store is being represented. After listening to all I had to say, he apologized that I had that experience, and said he would refund me the $10 ECB since I had to go to all the trouble etc. So, that is what he did. I have to tell you that I wasn't really getting a good vibe of "I'm really sorry, and we'll deal with this situation". I actually had to ask if he would be speaking to this employee about this. He did say, "Yes."
So, I left feeling the transaction was corrected, but my faith in the management at that particular store was not restored. I really will not be going back at all. If I have to drive 20 minutes to a CVS friendly store then I will... as I said in my previous post.... "Because Nice Matters".
Part Three of the Sequel Coming Soon- A Call to Corporate
Monday, February 4, 2008
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3 comments:
At least you got your ECB...
Again I am so sorry you had this happen...
I did find this:
For issues regarding CVS/pharmacy stores, ExtraCare® or other store programs, call (800) SHOP-CVS (746-7287), Monday through Friday, 8:30am-10:00 pm ET.
I have had good experiences at the CVS on Brainerd Rd. And so-so ones at the ER CVS. When you find a real winner, you've got to let us know where you went!
That is funny Karen said that. Cause I have not had good experience at the CVS on Brainerd. But really goods ones at ER. You know I am thinking that it all depends on who is working. (LOL)
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